We always try to supply your items packed too withstand most shipping companies, however sometimes even our packaging is unable to survive what shipping companies throw at it. We do always try to:

- Wrap items in several layers of bubble wrap.

- Test all items testable items prior to shipping so in a case of a shipping incident we can show how it left our warehouse.

- We always aim to ship your item back within 10 business days of its arrival. If it takes longer we notify you about this.

- If the item is repaired by us we always offer a warranty. If the product is not repairable, we'll try to alter an alternative replacement item.

- It's possible that ECU's need to be reopened more than once, in this case the cover of the T8 will unfortunatly break. We'll make sure to kit this tear in the casing back together so no water is able to petrude it. This is however unavoidable in some instances we'll always communicate about this with you when this might happen.

- We dont build in our repaired items on our own facility or at other facilities as we're not an official garage. Our partner garages will gladly do this for you. Keep in mind that items we repair and you use, you use at your own risk.

 

Repair conditions

Wij proberen zo helder mogelijk te werken dit doen we met name door alles vooraf te communiceren:

- Zo communiceren wij onze garantie voorwaarden altijd vooraf of per mail.

- De prijs is vooraf bekend u hebt dus geen vervelende verrassingen achteraf tenzij het een product betreft waar veel maatwerk voor nodig is uiteraard bespreken we dit.

- Wij leveren alles met garantie mits anders onderling besproken is.

- Het monteren van revisie delen is op eigen risico, KM-tronics is niet verantwoordelijk voor eventuele bijkomende kosten bijv montage e.d.

- Zolang uw product bij ons ligt is het eigendom van KM-tronics. Gereviseerde producten die tijdens het testen falen worden niet terug geleverd en worden gebruikt als donors. Hier wordt u een alternatieve oplossing voor aangeboden.

 

Warranty conditions

Our warranty terms for ECU's:

- Always 1 year warranty unless agreed otherwise.

- You're able to retour the ECU within 30 days time, at your own expense.

- You're car must be checked for a good battery if older than 4 year it must be replaced, car needs to have a good ground, if you have any ground issues make sure to fix them prior to placing the ECU otherwise your warranty is voided.

- If your car ends up in a large accident warranty is voided.

- If your car or the ECU ends up with water damage the warranty is voided.

- You get a warranty from us if the invoice concerning the warranty is paid for.

- If available we'll instantly provide a replacement ECU in case of a warranty.

- You're not allowed to open our ECU's if you do so the warranty is voided.

- If your car is involved in a fire the warranty is voided.

- You are allowed to tune your car, but in case of a P0601 or P0606 after a tune, go back to your tuners to set the software back to stock.

- KM-tronics is not responsible for any damages caused when you use our products. If you use our products and for some reason it goes bad this unfortunatly how things are ofcourse we'll warrantee the product but we dont cover any extra costs you may or may not have made. Placing our repaired products on your car is at your own risk.

 

Other repaired products warranty policy from KM-tronics:

- Always a minimum of 3 months warranty.

- If your car is involved in a fire the warranty is voided.

- If your car or the ECU ends up with water damage the warranty is voided.

- You're car must be checked for a good battery if older than 4 year it must be replaced, car needs to have a good ground, if you have any ground issues make sure to fix them prior to placing the ECU otherwise your warranty is voided.

Return policy